Shipping & Returns
Shipping
Free Shipping on orders over £100
Special Delivery (next day before 1pm) - £7.00
First Class Signed for - £5.00
All our orders are sent using Royal Mail, so that they usually reach you quickly and with adequate insurance
MADE TO ORDER:
All clothing on our site is individually handmade to order, therefore during busy times can take up to 14 working days to reach you. Because of this we would advise you to place your order 3 weeks before you require the garment, to ensure it reaches you in time.
However, if you need a dress for a particular date which is within 14 working days, please inform us of this and we will always do our very best to have it sent to you in time.
ITEMS IN STOCK & READY TO SEND
Orders placed before 1pm Monday - Friday will usually be dispatched on the same day and sent using Special Delivery or First Class Signed for. Orders received after 2pm will be sent out the next working day.
If you wish to track your order once it has been sent do not hesitate to contact us and we will issue your tracking number.
Online Returns
ALL OUR ITEMS ARE NON REFUNDABLE AND NON RETURNABLE
Due to every item being handmade to order, we do not accept refunds or exchanges.
Only in exceptional circumstances, for example, if the item was faulty or the wrong size, we will accommodate you as best as we can. Should this be the case, you should contact us with a clear explanation of the problem, which we will investigate and agree with you the most appropriate solution.
In this case, all items must be returned in perfect condition, with no signs of wear. We will not accept items with stains or odours and will send them back to you. Refunds in exceptional circumstances do not cover postage costs. All refunds will be credited to the purchaser’s original method of payment.